How to Get Your Questions Answered on Understood

By The Understood Team
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Families come to Understood for many different reasons. (Educators, too.) Whatever you’re looking for, the Understood team is eager to offer support. Here are ways to get answers to your pressing questions about learning and thinking differences.

If you’re looking for:Consider these Understood resources:And keep in mind…

General information about what your child is experiencing

Browse articles on types of learning and thinking differences, evaluations, and special services like IEPs and 504 plans. Read about common social challenges and emotional concerns kids face.

You can view all our content categories in our sitemap.

You can experience your child’s differences firsthand using Through Your Child’s Eyes.

Specific resources tailored to your child’s differences and age


Complete your profile for the most offerings.

You can list up to six children in your profile.

A secure place to interact with other families

The secure Understood Community connects parents from across the country. Request advice or share your own family’s experience.

Add a screen name and avatar to your profile to join the community boards.

Our moderators and experts regularly join the conversation to add additional viewpoints and resources to discussions.

Read our community guidelines here.

A public space to discuss learning and thinking differences or ask for broad opinions

Our social media pages are home to lively conversations every day.

Follow Understood on Facebook or Twitter to join in the discussion with families across the Internet.

All direct messages sent to Understood via Facebook or Twitter will be answered by our team within 72 hours.

An expert response to a specific question about your child

Check our monthly calendar to learn about upcoming webinars and expert chats on Twitter.

(Our experts are in the Understood Community daily. Posting there is the quickest way to receive a reply.)

Include your child’s age or grade when asking your question so our experts can provide a specific response. Please do not include identifying information (full name, address, school district, etc.).

Keep in mind, too, that even if you miss an expert chat, you can access it in our expert chats archive.

An answer to a question you can’t solve elsewhere on Understood

Check out our Support Center, which features frequently asked questions.

Still can’t find what you’re looking for? Email us at

Are you interested in hearing perspectives from other families? Hear from families on what they wish they’d known sooner. And watch as a group of parents discuss tough topics related to learning and thinking differences.

About the Author

About the Author

The Understood Team 

is made up of passionate writers, editors, and community moderators. Many of them learn and think differently, or have kids who do.

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